Branch Recruitment Coordinator

Could you help your local SSAFA branch recruit volunteers in your area? You don’t need a military background, just some basic I.T and admin skills, the ability to get on with a wide range of people and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.

What is a Recruitment Coordinator?

There is a SSAFA branch, run by volunteers, in each county in the UK. Our Recruitment Coordinators help us find local people interested in supporting SSAFA and take them through our recruitment and selection process.

Why do we need you?

We’ve been supporting the Armed Forces community for more than 130 years. Our clients come from all backgrounds and age groups and may have served in WW2 or in more recent conflicts such as the Falklands or Afghanistan. To offer the best possible service to our clients we need to match the right volunteers to the right role. We’d love to hear from you if think you could help with this important role.

When would you be needed and where would you be based?

As part of your local branch you might have access to an office, but many volunteers are based at home. You would also be out and about at events and meetings.

This role would suit someone looking to give a regular time commitment to SSAFA although when and where would be flexible to suit you.

What can you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area

• Use your skills, knowledge, and experience to benefit others

• Appreciate that your role has a positive impact on the quality of service we can provide to clients as well as providing opportunities for our volunteers

• Support and friendship from your local SSAFA branch and the wider SSAFA community

• Experience, training, and skills that you can highlight on your CV and in job interviews

What about training and support?

  • Online training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
  • Access to a range of e-learning courses.
  • Support from the Volunteer Support Manager and Trainer (per region)
  • Access to the Volunteer Experience Team based at our central office
  • Reimbursement of out-of-pocket expenses

What are we looking for?

  • Friendly and approachable people, possibly with some experience of administration
  • Good communication skills and written English
  • Respectful and non-judgemental with potential volunteers, other agencies and SSAFA colleagues
  • Ability to send and receive emails – you will receive your own SSAFA email address
  • Ability to encourage and motivate all volunteers to undertake training
  • Willingness to use spreadsheets/records of volunteer training
  • Reliable attitude, contact clients and volunteers promptly, keep appointments, etc.
  • Ability to maintain confidentiality and keep information safely
  • Access to public transport or a car to travel to meetings and events
  • Ability to provide two referees: former employers or other people that know you well (other than relatives)

How do I find out more?

  • Complete the volunteer application form below.
  • Call our friendly central Volunteer Team on 0800 260 6775. They can answer any general questions about volunteering and put you in touch with your local branch

How we use your information?

The information you provide will be used to create a personal record on our database if your application to become a SSAFA volunteer is successful. It will not be used for any other purpose or shared with any other organisation; all data collected from unsuccessful applicants will be destroyed as soon as it is no longer needed. SSAFA complies with the General Data Protection Regulation (GDPR) 2018.  Please read our privacy policy for more information.

Equality, diversity and inclusion

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support disabled volunteers, so they have access to the same opportunities and experiences as non-disabled volunteers.

For further details see our equality and diversity policy.


We have a few restrictions on who can act as a referee for you and your application:

  • The referee must have know you for at least two years - and you must still be in contact now.
  • The referee cannot be a member of your family.
  • The referee cannot live at the same address as you.

What you'll do

Key role responsibilities

  • Working with other branch volunteers to develop an inclusive recruitment programme 
  • Working with colleagues in Central Office to promote national and local recruitment campaigns 
  • Acting as the first point of contact for all volunteering enquiries into the branch and ensuring that all potential volunteers receive a timely response
  • Treating all potential volunteers inclusively with respect and sensitivity, regardless of age or background
  • Maintaining good relationships with local Volunteer Centres and other local sources of volunteer promotion
  • Keeping Volunteer Recruitment colleagues in Central Office informed of any branch vacancies
  • Evaluating volunteer recruitment activity, experimenting with creative ways to recruit volunteers from a variety of sources to create a diverse network of volunteers
  • Supporting volunteers through the recruitment and selection process (including the disclosure process where relevant) and completing the admin needed for volunteers to appear on our national database
  • Arranging informal interviews for new volunteers conducted in-line with SSAFA policies
  • Supporting any volunteers facing barriers to finding a suitable role or referring them to other organisations for relevant support if this is not possible
  • Providing reports to the local SSAFA branch and to SSAFA’s Central Office
  • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
  • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction)

Application form


Please provide us with your address by using our address lookup or by entering your address manually.

Thank you for trusting us with your data. For extra peace of mind about how we keep your data secure and how we manage your personal data, you can read more information in our Privacy Policy.