Digital Marketing Volunteer

You don’t need a military background, just some basic digital skills, the ability to get on with a wide range of people and good communication skills and written English. If you have IT or digital marketing experience, that would be great but not essential.

There is a SSAFA branch in each county in the UK and we also support the serving community here in the UK and overseas. We use local microsites and social media to raise awareness of our services, raise funds and find new volunteers. Digital Marketing volunteers help us maximise our message, keep content up to date and increase traffic to our sites.

Why do we need you?

Our clients, volunteers and supporters come from all backgrounds and age groups and want to engage with us in different ways too. To offer the best possible service we need to provide seamless communication, consistent messages and accurate information. We’d love to hear from you if think you could help us grow our on-line presence.

When would you be needed and where would you be based?

As part of your local branch you might have access to an office, but many volunteers are based at home.
The role would suit someone looking for a flexible volunteering opportunity as times and days could fit in around work and other commitments to suit you.

What can you gain from this volunteering role?

• Be a part of our motivated and enthusiastic team

• Experience, training and skills from a national charity that you can highlight on your CV and in job interviews

• Use your skills, knowledge and experience to benefit the Armed Forces, veterans and their families

• Develop contacts, skills and opportunities working with influential people and organisations • Improve and develop your digital skills, useful in all aspects of your life

• Support and friendship in your local area and the wider SSAFA community

• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What about training and support?

• Support from our Digital Marketing team based at SSAFA Central Office.

• Training on our web platform

• Access to analytical tools and our digital marketing tool kit

• Induction covering all the aspects of SSAFAs services and the difference we can make to people’s lives.

• On-line training modules so you are up to date on how to keep clients, their families and personal information safe

• Reimbursement of out-of-pocket expenses

What are we looking for?

• Friendly and approachable people, possibly with some experience of digital marketing/I.T or social media

• Ability to write in English to a good standard

• ability to be respectful and non-judgemental with clients, supporters, volunteers, other agencies and staff

• Understanding of how social media can be used to engage and influence

• ability to use social media applications including adding and editing content

• basic understanding of website maintenance, training will be provided

• basic understanding of digital analytical tools, training will be provided

• ability to provide two referees: former employers or other people that know you well (other than relatives)

Is a disclosure check required?


How do I find out more?

  • Complete the volunteer application form below.
  • Call our friendly central Volunteer Team on 0800 260 6775. They can answer any general questions about volunteering and put you in touch with your local branch

How do we use your information?

The information you provide will be used to create a personal record on our database if your application to become a SSAFA volunteer is successful. It will not be used for any other purpose or shared with any other organisation; all data collected from unsuccessful applicants will be destroyed as soon as it is no longer needed. SSAFA complies with the General Data Protection Regulation (GDPR) 2018.  Please read our privacy policy for more information.

Equality, diversity and inclusion

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support disabled volunteers, so they have access to the same opportunities and experiences as non-disabled volunteers.

For further details see our equality and diversity policy.

What you'll do

Key role responsibilities

  • As part of a team of volunteers, maintain branch microsites and social media feeds
  • Look at ways to increase traffic to microsites and improve SSAFA’s digital brand
  • Keep content current and accurate
  • Support and maintain the SSAFA brand by consistently using our brand guidelines and tone of voice
  • Working with the digital marketing team, interpret analytical data to develop local communication plans
  • Working with local SSAFA branches, build social media channels and integrate online and off-line activity to best effect

Application form


Please provide us with your address by using our address lookup or by entering your address manually.

Thank you for trusting us with your data. For extra peace of mind about how we keep your data secure and how we manage your personal data, you can read more information in our Privacy Policy.