Caseworker Training Sessions

Join SSAFA for a face-to-face training session on how to become a frontline Caseworker, working directly with those in need.

SSAFA volunteer Caseworkers make sure no veteran has to battle alone.

Could you be the direct link someone needs to get the help they deserve?


SSAFA offers a comprehensive 2-day residential training course or 3 online webinars for all volunteer Caseworkers.

Our next face to face course will fast-track you into becoming a SSAFA casework volunteer, providing direct, front-line support to members of the Armed Forces community. These spaces are limited and fill up fast so please get in touch today!

Please complete the webform below to join us in Stirling on 22 and 23 September for the in-person course, or for an online webinar.

We will then be in touch with you for an informal chat about the role, skills needed and what you need to do to become a SSAFA Caseworker.  This role makes a huge difference to Veterans that come to us and you will be making a real difference to the lives of those who need financial, practical, and emotional support. You will at times be dealing with difficult and emotional conversations.

Expert trainers will fully prepare you to manage a beneficiary case as a SSAFA Caseworker, including how to:

  • Identify the core skills you will use to work effectively as a Caseworker
  • Establish safe contact with a beneficiary, and plan your first visit.
  • Understand some of the challenges of casework, including how to support beneficiaries with poor mental health.
  • Identify support for both you and your beneficiary, and how to access them
  • Use our Case Management System.
  • Complete forms clearly and effectively.
  • Complete a test beneficiary case study, completed after the course using the knowledge gained and trainer will mark and give feedback

Before and after your training

Prior to attending the training, you will complete 4 e-learnings that cover data protection, confidentiality and boundaries, personal safety, and safeguarding, so you are up to date on how to keep yourself, clients, their families and personal information safe.  You will be given access to Go Assemble, our Volunteer Management System, where you will have access to the Volunteering Knowledgebase and Learning Base to complete the e-learnings. PVG Adult disclosure vetting is required for this role.

After completing the training you will be offered:

  • Shadow visits prior to taking on a case
  • Support from Scottish Regional Office staff team with a named point of contact
  • Optional Level 3 Caseworker Accreditation through the Open College of London (OCN London)
  • Connection to your local SSAFA Branch for peer support, social events and being part of the wider SSAFA community
  • Wellbeing resources to support  you to nuture your own wellbeing so that you can fully support our beneficiaries.


OCN London Caseworker Accreditation

If you have the time and commitment along with good written and verbal communication skills, confident using IT systems, are non-judgemental, friendly and approachable, then we would love to hear from you!

We offer ongoing support opportunities for learning and development and regular opportunities to meet and share best practice with other caseworkers. Regular check-ins and annual 1-1 with a named point of contact is provided. It is a great opportunity for personal development and you will gain valuable skills and experience in this role.

Please note: all costs for travel, the overnight stay and meals are covered for the residential training course. Mileage is 55p per mile.

This course will require a commitment from you to complete the training and to be fully prepared for the role. 

 

SSAFA Caseworker Training Course Application

 


Having spent a large part of my life attending training courses, I was pleasantly surprised by the professional, knowledgeable and very engaging delivery of the trainer, and quality of the content.  Well recommended!

- Caseworker Course Attendee