Branch IT Coordinator

There is a SSAFA branch in each county in the UK. Each one has an IT Coordinator to support all volunteers to make the most of the internet-based systems we use in our work with clients. This is a key role involving supporting people of all ages sharing skills.

Why do we need you?

We’ve been supporting the Armed Forces community for more than 130 years. These days we use internet-based systems to offer the best possible service to our clients and SSAFA volunteers. Some of our volunteers already have I.T skills while some do not. Could you be a friendly face to help volunteers with their computing questions?

When would you be needed and where would you be based?

A key aspect to this role will be supporting volunteers by running workshops, drop-ins or supporting individual volunteers by phone or at their homes.
The role would suit someone looking to offer a regular commitment to the branch but days and times could vary to suit you.

What can you gain from this volunteering role?

  • Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
  • Use your skills, knowledge and experience to benefit others
  • Appreciate that your role has a positive impact on the quality of service we can provide to clients as well as providing development opportunities for our volunteers
  • Support and friendship from your local SSAFA branch and the wider SSAFA community
  • Experience, training and skills that you can highlight on your CV and in job interviews

What about training and support?

  • Online training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe
  • Access to a range of e-learning courses
  • Support from your local branch secretary and Volunteer Support Manager (per region)
  • Support from the relevant teams at Central Office
  • Reimbursement of out-of-pocket expenses 

What are we looking for?

  • Friendly and approachable people
  • Competence in the general use of laptops and tablets and experience of using Microsoft Office 365
  • Good communication skills and written English
  • Experience of running small workshops/training sessions etc.
  • Ability to be respectful and non-judgemental with volunteers, other agencies and SSAFA colleagues
  • Ability to encourage and motivate all volunteers to use the I.T systems relevant to their role
  • Reliable attitude, contacts volunteers promptly, keep appointments etc.
  • Ability to maintain confidentiality and keep information safely
  • Access to public transport or a car to get to meetings, events etc.
  • Ability to provide two referees: former employers or other people that know you well (other than relatives)

Is a disclosure check required?


How do I find out more?

  • Complete the volunteer application form below.
  • Call our friendly central Volunteer Team on 0800 260 6775. They can answer any general questions about volunteering and put you in touch with your local branch

How do we use your information?

The information you provide will be used to create a personal record on our database if your application to become a SSAFA volunteer is successful. It will not be used for any other purpose or shared with any other organisation; all data collected from unsuccessful applicants will be destroyed as soon as it is no longer needed. SSAFA complies with the General Data Protection Regulation (GDPR) 2018.  Please read our privacy policy for more information.

Equality, diversity and inclusion

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support disabled volunteers, so they have access to the same opportunities and experiences as non-disabled volunteers.

For further details see our equality and diversity policy.


We have a few restrictions on who can act as a referee for you and your application:

  • The referee must have know you for at least two years - and you must still be in contact now.
  • The referee cannot be a member of your family.
  • The referee cannot live at the same address as you.

What you'll do

Key role responsibilities

  • Supporting volunteers to use computers and software relevant to their SSAFA role
  • Helping to resolve IT issues, seeking assistance from Central Office where necessary
  • Assisting in the roll-out of new IT initiatives including the testing of software
  • Becoming the branch expert on the SSAFA Finance Management System and Client Management system
  • Supporting all volunteers to act in accordance with the data protection policy, reporting any breaches to the branch secretary and seeking advice from Central Office as needed
  • Working with Regional Trainer, branch volunteers and the Learning and Development team to identify local training needs and arrange for the required courses to be delivered
  • Supporting and encouraging any volunteers facing barriers to completing their training
  • Providing reports to the local SSAFA branch and to SSAFA’s Central Office
  • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
  • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction)

Application form


Please provide us with your address by using our address lookup or by entering your address manually.

Thank you for trusting us with your data. For extra peace of mind about how we keep your data secure and how we manage your personal data, you can read more information in our Privacy Policy.