Branch Administration Coordinator

There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.

The Administrator Coordinator is a key member of the team, ensuring the smooth running of the branch and
supporting day to day operations. This role is at the heart of the branch, overseeing the group inbox, organising meetings, and liaising with volunteers and external stakeholders.

Do you enjoy multi-tasking and coordinating events? Is attention to detail one of your strengths? If so, we’d love to hear from you. You don’t need an Armed Forces background, just good organisation and IT skills.

Why do we need you?

SSAFA has been supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups and the number of people contacting us for help rises each year. In recognition of their service to the Nation we aim to provide financial, practical and emotional support when it’s needed most. To do this we need excellent administrators keeping things running efficiently behind the scenes.

What can you gain from this volunteering role?

  • Use your skills, knowledge and life experience to benefit others
  • Give back to the Armed Forces community
  • Become part of the SSAFA community and build networks across your local area
  • Experience, training, and skills that you can highlight on your CV and in job interviews
  • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support will you receive?

  • Instructor led training alongside like-minded volunteers which will guide you through everything you need to know about casework and volunteer management.
  • On-line training modules to complete at home, so you are up to date on how to keep people and their personal information safe.
  • Local induction and support, from other branch volunteers.
  • Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
  • Support from regional volunteering and operations staff.
  • Regular meetings and events to learn and share information 
  • Reimbursement of out-of-pocket expenses.
  • Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role.

What skills or experience are we looking for?

  • Friendly and approachable people with good written and verbal communication skills.
  • Some experience of coordinating people or events.
  • Good IT skills - e.g. confident using email and online diaries – you will receive your own SSAFA email address.
  • Respectful and non-judgemental approach.
  • Understanding of the importance of confidentiality and boundaries.
  • This role would suit someone who would like to volunteer regularly, each week.

Is a disclosure check required?


How to find out more

  • Complete the volunteer application form below.
  • Call our friendly central Volunteer Team on 0800 260 6775. They can answer any general questions about volunteering and put you in touch with your local branch.

How do we use your information?

The information you provide will be used to create a personal record on our database if your application to become a SSAFA volunteer is successful. It will not be used for any other purpose or shared with any other organisation; all data collected from unsuccessful applicants will be destroyed as soon as it is no longer needed. SSAFA complies with the General Data Protection Regulation (GDPR) 2018.  Please read our privacy notice for more information.

Equality, diversity and inclusion

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support disabled volunteers, so they have access to the same opportunities and experiences as non-disabled volunteers.

For further details see our equality and diversity policy.

Are references required?

Yes. Two character references from people who know you well (not family members).   You will be asked to provide references after you complete the initial application form below.

Is there a minimum age?

Yes, you will need to be 18 or older due to the sensitive nature of the role.

What you'll do

Key role responsibilities

  • Overseeing enquiries: overseeing the administration of the branch shared email inbox and post, ensuring queries are answered.
  • Getting people together: organising internal meetings, both virtually and face to face.
  • Planning and organising: liaise with internal and external stakeholders to arrange events such as the Branch Annual General Meeting.
  • Note taking and recording: maintaining accurate records of meetings and decisions.
  • Communicating: supporting the Branch Chair with internal communications, keeping other volunteers up to date and informed.
  • Tracking and ordering: keeping a record of branch assets, ordering stationery and ensuring maintenance of equipment.
  • Supporting health and safety: supporting the Branch Chair with administration of personal, office and event risk assessments where required.

Application form


Please provide us with your address by using our address lookup or by entering your address manually.

Thank you for trusting us with your data. For extra peace of mind about how we keep your data secure and how we manage your personal data, you can read more information in our Privacy Policy.