SSAFA London South West

We are the London South West branch of SSAFA, the Armed Forces charity.

SSAFA London South West

We are the London South West branch of SSAFA, the Armed Forces charity.

SSAFA (the Armed Forces Charity) provides lifelong support to those who are serving or have served in the Royal Navy, Royal Marines, British Army, or the Royal Air Force, and to their families. Founded in 1885, SSAFA is extremely proud of our long-standing heritage and of all the work we do with inspiring people from South West London, across the UK, and around the world.

SSAFA London South West Branch is split into three Divisions and serves the needs of our clients in six London Boroughs. Croydon Division looks after the Borough of Croydon, Sutton & Kingston Division looks after the Boroughs of Sutton and Kingston, and Merton, Richmond & Wandsworth Division serves the needs of our clients in the Boroughs of Merton, Richmond, and Wandsworth. The London South West Branch team consists of 30 volunteers, 15 of which are active caseworkers. Wherever you live in South West London, you will be covered by one of these three Divisions, and our dedicated team of volunteers is ready to provide support.

In 2018, we distributed £93,000 from assistance providers to our beneficiaries and in 2019 the amount distributed was £85,000. In 2020, grants distributed to beneficiaries were significantly down on 2019 for what we can only conclude is for Covid-related reasons. In 2020, total funds distributed amounted to £51,500, which was a 44% reduction, but in 2021, since the end of lockdown, we have seen an increasing number of cases, which we expect to return to, or even exceed, 2018 levels. In terms of caseload, there was a decrease from 2019 to 2020 (156 down to 68, a 56% reduction) as well as changed demographics – the 20 to 30-year age group was the largest single claimant bracket in both years, but in 2020 the second largest claimant group was the 30 to 40-year age group rather than 70+ as in 2019. Housing and household goods continue to be the main categories of need.

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Contact branch

Opening times: We are open 09:00 - 17:00, Monday to Friday.

Telephone number: 07483 909656

If you need urgent help, you can contact Forcesline on

0800 260 6767

Or talk to our Forcesline advisors online with our new live chat service.

Live Chat

We are open 09:00 - 17:00, Monday to Friday.

Meet the team

The team at SSAFA London South West is dedicated to helping veterans, Service personnel, and their families, in the local community. Our commitment is to provide support with experienced, non-judgemental, and friendly advice, as well as a variety of practical services that cover a range of emotional, practical, and financial issues. The team at SSAFA London South West consists of a wonderful mix of people that makes the team and the work it does so special.

Rod Croucher

Branch Chairman

I joined SSAFA in 2017 and trained as a caseworker before becoming Branch Chairman in 2021. After a 35-year Army career, I knew about SSAFA and the magnificent work it did, and it has been such a rewarding experience since working as a caseworker.

Volunteer with us

We love what we do. The sense of pride you get when you know you have helped someone get their independence and dignity back is extraordinary. First of all, you do not have to have had any background in the military to volunteer for us – many of our volunteers have no military background. Through volunteering for SSAFA London South West, you will have the chance to meet some truly inspiring people, with stories you will never forget. You will also gain new skills and experiences, and get to work with a great bunch of like-minded people, but most important, you will make a difference to the well-being of those who have dedicated their lives, often at great sacrifice, to protect and serve our country.

New volunteers to help with our work are always welcome and whatever role you are interested in taking on, we are keen to hear from you. The first step in the recruitment process is to talk to one of our volunteers in the Branch to find out a bit more about the work we do and how you are best suited to help. We hope this will excite your interest in joining SSAFA and, once onboarded, you can then move on to start training for your new role in the Branch. For whatever role you choose appropriate, training will be provided. We are particularly keen to recruit new caseworkers. This is a role in which you have direct contact with potential beneficiaries, and being able to help people in this role brings great personal satisfaction and joy.

Available roles