Serving Community Team Administration Coordinator

The Administrator Coordinator is a key member of the Team, keeping things running smoothly behind the scenes and supporting day-to-day operations. This role involves organising and recording Team meetings, supporting with general planning, and events administration. This role also has voting rights for the grant giving process.

Do you get a kick out of admin and organising? Are you a multi-tasker with good communication and IT skills? If so, we’d love to hear from you! You don’t need an Armed Forces background, just a desire to support the serving community.

Why do we need you?

Volunteers are the lifeblood of SSAFA. We have been involving volunteers in supporting the Armed Forces community for more than 130 years. Our beneficiaries come from all backgrounds and age groups and the number of people contacting us for help rises each year. To continue providing help when it’s needed most, we need excellent administrators to facilitate Team activities and meetings.

What can you gain from this volunteering role?

  • Use your skills, knowledge and life experience to benefit others
  • Give back to the Armed Forces community
  • Become part of the SSAFA community and build networks across your local area
  • Experience, training, and skills that you can highlight on your CV and in job interviews
  • Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

What training and support will you receive?

  • Online, e-learning, training modules to complete at home, so you are up to date on how to keep people and their personal information safe.

  • Local induction and support, from other volunteers.

  • Access to a range of e-learning courses, resources and local opportunities to keep your knowledge and skills up to date.

  • Ongoing support from SSAFA’s volunteering and operations staff.

  • Regular meetings and events to learn and share information.

  • Reimbursement of out-of-pocket expenses.

  • Volunteers will be covered by SSAFA's Public Liability insurance while carrying out their role.

What skills or experience are we looking for?

  • Friendly and approachable people with good written and verbal communication skills.

  • Empathy regarding the needs and challenges related to serving community

  • Good IT skills - e.g. ability to use Outlook and Excel – you will receive your own SSAFA email address.

  • Respectful and non-judgemental approach.

  • Understanding of the importance of confidentiality and boundaries.

  • Depending on the needs of the team, this role would suit someone who would like to volunteer a few hours each week.

Is a disclosure check required?

No.

How to find out more

  • Complete the volunteer application form below.
  • Call our friendly central Volunteer Team on 0800 260 6775. They can answer any general questions about volunteering and put you in touch with your local branch.

How do we use your information?

The information you provide will be used to create a personal record on our database if your application to become a SSAFA volunteer is successful. It will not be used for any other purpose or shared with any other organisation; all data collected from unsuccessful applicants will be destroyed as soon as it is no longer needed. SSAFA complies with the General Data Protection Regulation (GDPR) 2018.  Please read our privacy policy for more information.

Equality, diversity and inclusion

We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support disabled volunteers, so they have access to the same opportunities and experiences as non-disabled volunteers.

For further details see our equality and diversity policy.

Are references required?

Yes. Two character references from people who know you well (not family members).   You will be asked to provide references after you complete the initial application form below.

Is there a minimum age?

Yes, you will need to be 18 or older due to the sensitive nature of the role.

What you'll do

Key role responsibilities

  • Collaborative working: working with the Serving Community Team Chair and wider Team to agree an annual plan of activity based on local need.

  • Organising: providing administration for at least four Serving Community Team meetings per year.

  • Reporting: helping with producing reports for SSAFA’s Central Office, including the Team’s Annual Return.

  • Supporting the Team: supporting members of the Team with general administration tasks for example, helping with fundraising events, local engagement and publicity events.

  • Communication: responding to general enquiries to the Team email inbox where needed.

Application form

Address

Please provide us with your address by using our address lookup or by entering your address manually.

Thank you for trusting us with your data. For extra peace of mind about how we keep your data secure and how we manage your personal data, you can read more information in our Privacy Policy.