Training Coordinator

There is a SSAFA branch in each county in the UK. Each one has a Training Coordinator to make sure that all volunteers get all the training they need for their role and that training events are organised and run for the branch. This is a key role involving administration and coordinating people.

To offer the best possible service to our clients SSAFA volunteers need training appropriate to their role. It’s important that we keep records of all the training completed by volunteers and provide local training to meet their needs.

Why do we need you?

We’ve been supporting the Armed Forces community for more than 130 years. Our clients come from all backgrounds and age groups. To offer the best possible service to our clients SSAFA volunteers need training appropriate to their role. It’s important that we keep records of all the training completed by volunteers and provide local training to meet their needs, whilst also being interesting, fun and varied. We’d love to hear from you if think you could help with this important role.

When would you be needed and where would you be based?

As part of your local branch you might have access to an office, but many volunteers are based at home.
The role would suit someone looking to offer a regular commitment to the branch but days and times could vary to suit you.

What can you gain from this volunteering role?

  • Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
  • Use your skills, knowledge and experience to benefit others
  • Appreciate that your role has a positive impact on the quality of service we can provide to clients as well as providing development opportunities for our volunteers
  • Support and friendship from your local SSAFA branch and the wider SSAFA community
  • Experience, training and skills that you can highlight on your CV and in job interviews

What about training and support?

  • Online training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe
  • Access to a range of e-learning courses
  • Support from the branch secretary, Volunteer Support Manager, Regional Trainer and the Learning and Development Team based at our central office
  • Reimbursement of out-of-pocket expenses

What are we looking for?

  • Friendly and approachable people, possibly with some experience of teaching/training and admin
  • Good communication skills and written English
  • Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
  • Ability to send and receive emails – you will receive your own SSAFA email address
  • Ability to encourage and motivate all volunteers to undertake training
  • Willingness to use spreadsheets/records of volunteer training
  • Reliable attitude, contact clients and volunteers promptly, keep appointments etc.
  • Ability to maintain confidentiality and keep information safely
  • Access to public transport or a car to travel to meetings, events etc.
  • Ability to provide two referees: former employers or other people that know you well (other than relatives)

Is a disclosure check required?


How do I find out more?

  • Complete the volunteer application form below.
  • Call our friendly central Volunteer Team on 0800 032 5612. They can answer any general questions about volunteering and put you in touch with your local branch

How do we use your information?

The information you provide will be used to create a personal record on our database if your application to become a SSAFA volunteer is successful. It will not be used for any other purpose or shared with any other organisation; all data collected from unsuccessful applicants will be destroyed as soon as it is no longer needed. SSAFA complies with the General Data Protection Regulation (GDPR) 2018.  Please read our privacy policy for more information.

Equality, diversity and inclusion

SSAFA complies with the Equality Act 2010 and welcomes volunteers from all walks of life. For further details see our equality and diversity policy.


We have a few restrictions on who can act as a referee for you and your application:

  • The referee must have know you for at least two years - and you must still be in contact now.
  • The referee cannot be a member of your family.
  • The referee cannot live at the same address as you.

What you'll do

Key role responsibilities

  • Coordinating induction and training for new volunteers
  • Completing the admin needed for a new volunteer to attend local and national training
  • Running interesting and relevant annual branch training days (minimum of one per year)
  • Maintaining an accurate list of all volunteers and the dates when training was completed
  • Working with the Regional Trainer, branch volunteers and the Learning and Development team to identify local training needs and arrange for the required courses to be delivered
  • Supporting and encouraging any volunteers facing barriers to completing their training
  • Providing reports to the local SSAFA branch and to SSAFA’s Central Office
  • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
  • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction).

Application form


Please provide us with your address by using our address lookup or by entering your address manually.

Thank you for trusting us with your data. For extra peace of mind about how we keep your data secure and how we manage your personal data, you can read more information in our Privacy Policy.