Afghanistan veteran with medals and child

Our privacy policy

Our privacy policy

This policy explains how SSAFA processes your personal information in electronic and manual form.

This policy contains the following information:

About this policy

Use of personal information

Job applications

Information about ethnic background

Disclosures

Other websites

Access rights

Security

Forcesline and confidentiality

About this policy

This privacy policy sets out the data processing practices of SSAFA for personal information in electronic and manual form. If you have any requests concerning your personal information or any queries with regard to these practices please contact the Online Communications Manager.

Please note that you do not have to provide personal information in order to use most of this website. However if you wish to use certain services such as the ability to send us your questions and comments and receive notices of new vacancies with us, you will need to provide certain personal information.

Use of personal information

We collect personal information from visitors to this website through the use of our on-line forms and every time you e-mail us your details and queries.

We process personal information collected via this website or otherwise for the purposes of:

  • Providing and personalising our services;
  • Advising you
  • Keeping you informed of our activities and vacancies;
  • Dealing with your queries and taking on board your valuable comments;
  • Managing and monitoring the applications for positions available with SSAFA.
  • Maintaining information as a reference tool or general resource.
  • We may also use and disclose information in aggregate (so that no individuals are identified) for development purposes.

Job applications

This website offers you the possibility to download and print application forms for vacancies with us.

When you fill in the relevant form, you will be asked to provide details of your education, employment history and other similar matters relevant to our decision to offer you a job. This information is only collected so as to enable us to make a decision as to whether to proceed with your application.

You will be asked to provide details of your ethnic origin. This is so that we can maintain our commitment to being an equal opportunities employer. Please note that you are entitled to refuse to disclose this type of information and rest assured that your decision will have no influence whatsoever on the outcome of your application. If you do provide the information, it will not be used for any other purpose than equal opportunities monitoring and will be kept confidential at all times.

You will also be asked to provide details of your criminal record and police enquiries relating to you. Please note that you must provide this information, as this is a legal obligation. This information will not be used for any other purpose than complying with our legal obligations and will be kept confidential at all times.

Information about ethnic background

We ask you to provide information about your ethnic background so that we can monitor the implementation of our equal opportunities policy. It will not be used for any other purpose and will not be looked at by those short listing or interviewing candidates. We would encourage you to give us the information so that we can have a full picture of our recruitment patterns. Please note however that you do not have to provide this information.

Important: by filling this form, you expressly consent to SSAFA using the information for the purpose of equal opportunities monitoring. However, if you would prefer not to give us this information, we understand, simply leave the form blank.

Disclosures

We will only disclose personal information to members of our staff and a limited number of carefully selected third parties who all share our commitment to treating your personal information fairly and responsibly. In particular, we ensured that our Internet Service Provider, which might necessarily have access to some personal data, had adopted a satisfactory Privacy Policy.

We may also disclose the information to a small number of carefully selected third parties with whom we work but only if it is absolutely necessary for the purposes identified above.

Other websites

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy which may differ form ours.

Access rights

You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please write to us at SSAFA, 4 St Dunstan's Hill, EC3R 8AD. We reserve the right to make a small charge for the administrative expenses incurred.

Security

SSAFA takes all reasonable steps to protect your information both online and off-line. This of course also applies to the information you may send us through the Internet but you acknowledge that there is always a risk, however remote, that security may be breached through no direct fault of ours.

Forcesline and confidentiality

SSAFA Forcesline offers a confidential listening and signposting service, which is independent of the military chain of command. In the majority of cases, anything that you tell us will be kept private and will be between caller and staff.

Personal details are not shared with anyone else unless permission has been given and only on a restricted basis. Calls are not recorded but can be listened to by a fellow Forcesline helpline operator or Forcesline Manager for training or support purposes. However, on very rare occasions we may have to break confidentiality. These exceptions are below and are made only when there is a potential risk to the caller or others and/or where required by law.

We would only need to share information if:

  • You ask us to
  • It is considered by the Forcesline worker that an individual will be placed at risk of physical danger and withholding information could cause harm or injury
    to an individual
  • It is disclosed or considered that a criminal offence has been or will be committed
  • Information disclosed relates to acts of terrorism
  • Disclosure of information relates to the protection of children
  • Disclosure of information relates to the protection of vulnerable adults

Where it is considered essential to share information outside of the Forcesline service, the person whose confidentiality is to be broken will in normal circumstances be informed and where possible permission sought from them.

The Forcesline team are here to listen and support you and to signpost to practical help when required.