Covid-19 Latest Information

24 March 2020

Due to COVID-19 in order to protect our volunteers and staff, SSAFA, the Armed Forces charity’s central office, Queen Elizabeth House, will be closed until further notice. As far as possible all of our services will continue with all appropriate measures taken to ensure volunteers, staff and beneficiaries are protected. Key to this is the ongoing cooperation between the caseworking organisations and benevolent funds with the sector to ensure that appropriate processes and grants are still able to continue to meet the needs of our community.

Our healthcare professionals, social workers and support staff delivering contracted support to the RAF in UK,  and to the wider Armed Forces in Germany and the European Joint Support Unit (EJSU), in Cyprus and in other locations including Brunei, Gibraltar, Canada, Kenya, Falkland Islands (and more) are working hard to ensure the provision of uninterrupted health and social work/welfare services.

Military Wives Choirs, a subsidiary of SSAFA, have closed all their choirs, cancelled all performances and rehearsals but are continuing to provide a welfare network to around 2,500 service women, dependants and some veterans. They are working hard on supporting via virtual rehearsals and delivering a virtual network, with lots of sharing of great initiatives. 



 18 March 2020

As you are probably aware, the current situation is changing by the hour and we are in close contact with our Volunteers and staff who provide all of our services, ensuring that they are supported as much as possible in these unprecedented times.

A number of events SSAFA was connected with have been cancelled or postponed, we are in the process of making sure anyone connected with these events is aware.

For the series of events around VE Day 75 we want to reassure you that we are working closely with Pageantmaster Bruno Peek, the Ministry of Defence, the Department for Digital, Culture, Media and Sport as well as the organisers of our VE Day 75 concert at the Royal Albert Hall. The safety and health of our supporters and beneficiaries is our first priority and will keep all of those involved as up to date as we possibly can with any developments.

If you were due to participate in an event or activity in the coming weeks, you will hear from our teams directly with further information.



17 March

We know that this is a period of uncertainty for our country, as we await further instruction from the government on how best to deal with this outbreak - but SSAFA commits to facing this challenge with bravery and efficiency. We are actively adapting our services in order to continue delivering the standard of support that we are so proud of.

We are fortunate that, thanks to phones, emails, Skype and remote access solutions, the majority of our work can be kept going with minimal disruption. We are in constant contact with our volunteer network to ensure it is operating safely while ensuring that we do everything we can to protect our clients, our volunteers and our staff members. On a daily basis, key protocols are being reviewed to ensure that SSAFA continues to function safely and smartly. As time moves on, there may be some temporary changes made to how we conduct ‘business as usual’ – but we are committed to communicating these changes in a clear and timely manner.

SSAFA has historically prided itself in the ability to adapt to changing horizons – and our strong 135 year legacy is testament to this. We are confident that SSAFA will continue to respond to this challenge confidently and safely.

We would also like to clarify that the Forcesline helpline (0800 731 4880) and live chat service will remain open during this period.

Thank you for your continued support.

Please feel free to call our Forcesline if you need any support.

0800 731 4880

We are open 09:00 - 17:30,
Monday to Friday.