World War Two Veteran supported by SSAFA caseworker volunteer

About our Caseworkers

Work on the frontline providing support to Forces families

For more information call our Volunteer team on 0845 658 1167 or send us an online enquiry.

New Recruits

As a caseworker, you’ll meet up with veterans and their families to talk through the problems that they face, and work with them to find a solution.

About the role

Our Caseworkers spend their time visiting our clients, usually veterans but sometimes current Service men and women, living in their local community. During these visits they provide friendly advice and discuss the support our clients might need. Once the Caseworker has assessed these needs, they will then help clients to access the right assistance, for example financial support.

Volunteering with SSAFA is special because you get to see first hand the difference you make to people’s lives. As a Caseworker you will work with clients and other organisations throughout each case, keeping everybody up to date with progress and letting them know the outcome.

As part of a team of committed volunteers you will also help to raise awareness about SSAFA ’s work in your community - both amongst people who need our support and potential new volunteers and fundraisers – as well as taking part in local fundraising events when you can!

This rewarding role is an opportunity to offer your time and expertise to benefit those in your community, as well as to develop new skills and meet some inspirational people.

Who we're looking for

All our Caseworkers receive full training including local induction training about SSAFA .

You do not need a Forces background to volunteer with us. Most importantly, we are looking for volunteers who will listen sensitively and treat people with respect at all times. We also welcome people who have:

  • The willingness to learn new skills and attend any mandatory training
  • Basic IT skills
  • Ability to work in a team and support others
  • Ability to work within our Volunteer Policy and Code of Conduct
  • Ability to work confidentially and adhere to our data protection guidelines’
  • A driver’s licence (for some geographical areas)

How to apply

Contact us to find out about opportunities to become a Caseworker in your local area.

Our recruitment process includes interviews and a reference check.

Contact us about volunteering