SSAFA Social Work Service for the RAF

Feedback on Personal Support and Social Work Service RAF

Tell us what we’re doing well and how we need to improve



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Feedback on Personal Support and Social Work Service

Let us know what you think about our service and we will use your feedback to make improvements to what we do.

We welcome your feedback. Please complete our feedback form so we can continue to improve our service. 

During 2018, we received the following feedback from people who used our service:

  • 97% said that they were contacted within 7 working days
  • 97% said that they were clear about the role of the Personal Support Social Work Service
  • 97% felt listened to
  • 99% said that they were treated with respect and without prejudice
  • 96% said that they were likely or very likely to recommend the service to family and friends

We continue to work hard to respond to feedback from our service users - and continue to listen to your comments. If you would like to speak to someone about your experience with the PS and SWS RAF, please phone 03000 111 723.