COVID-19: Frequently Asked Questions

How SSAFA is responding to the COVID-19 pandemic

COVID-19: Frequently Asked Questions

How SSAFA is responding to the COVID-19 pandemic

Operations

Q. Is SSAFA still operating?

A. Yes, as far as possible all of our services will continue with all appropriate measures taken to ensure volunteers, staff and beneficiaries are protected.



Volunteering

Q. How is SSAFA supporting its Volunteers?

A. We are in constant contact with our branches and volunteers; while all our support teams are working remotely, we are constantly ensuring that online resources (Skype, Teams, Yammer, Intranet etc) are available and the volunteer network is kept as up to date as possible as the COVID-19 situation changes.

Q. How can I help? Can I volunteer?

A. We are always looking for volunteers - please search for roles and apply here. To ensure that our energies are best placed, our people have been firmly focused on delivering services to those in need during these unpredicted times.

This means that it might take us a little longer to contact you about volunteering opportunities in your area or for your SSAFA induction to take place. We hope you understand and respect our reasons for this.

Our network of trained volunteers are at the heart of our work, providing practical and emotional support for serving personnel, veterans and military families across the UK and worldwide.

Q.What is SSAFA doing to protect its volunteers and staff?

A. All our staff and volunteers are briefed daily; our workforce is working remotely with all meetings or appointments taking place by phone, email or over the internet. We are constantly ensuring that online resources (skype, Teams, Yammer, Intranet etc) are available so that the volunteer network is kept as up to date as possible as the COVID-19 situation changes.



Getting help

Forcesline

Our free, confidential helpline Forcesline team is now home-based, and the service is being delivered as seamlessly as possible – answering all of our inbound calls, email and online web chat enquiries. 

Q. Before this all happened, I had asked for help from SSAFA, will this still be possible?

A. Yes, while it will not be possible to have face to face meetings, our services and branches are supporting by phone, email and over the internet. Please follow up with your local branch or call SSAFA’s Forcesline service on 0800 731 4880.

Q. How will case working change as a result of COVID-19?

A. The only visible change will be that rather than face to face, for the time being, SSAFA will be supporting by phone, email and over the internet.

Q. I have been diagnosed with COVID-19 but still need help from SSAFA, will this still be possible?

A. Yes, in compliance with government guidelines, we are not seeing anyone face to face but you can always contact us for help on any problem you might have.

Q. Will mentoring continue?

A. Yes, the only visible change will be that rather than face to face, for the time being, SSAFA will be supporting by phone, email and over the internet. 

Q. I need help now – what support can SSAFA provide?

A. Our services and branches are supporting by phone, email and over the internet. While it will not be possible to have face to face meetings, please contact Forcesline or your local branch if you need assistance.



Supporting SSAFA during this time

Emergency Response Fund

We know that times are tough for everyone right now, and we all have challenges of our own, but if you can support our ongoing work, it will make a big difference. We are now running an Emergency Response Fund, to make sure that our services can continue.  Your donation, no matter how small, will help to ensure we can meet the needs of some exceptionally isolated and vulnerable men and women and their families who are in real distress at this time. Please donate now.

Sign up for a challenge event

while many of this year’s events have been postponed or cancelled, we still need the support of the public to help us help those in need. Now is the time to make a commitment for the future, so please sign up or get involved.  We also have a number of virtual events being run, allowing you to fundraise and compete with others during this lockdown.

You can find out about all of the events, virtual and real, on our Challenge Events section.

Re-organise your plans to support SSAFA

The charity sector will feel the strain of these months, and any efforts that can be made to postpone a fundraising event instead of cancelling will make a difference.

For advice about holding your own community event, even a ‘virtual’ one to support us, please visit our fundraising page or contact our fundraising team.



Support us whilst shopping

  • Shop with our Partners - SSAFA’s dedicated partners sell exclusive products and services, all support SSAFA with every purchase you make.  
  • Sign up to Amazon Smile - and select SSAFA, the Armed Forces charity as your chosen charity. A great way to raise funds for SSAFA while you shop with Amazon.
  • Use Savoo: Search & Raise - a way to generate funds, for SSAFA, whilst you browse and search the internet.
  • Give as You Live – shop at over 4,200 online stores and raise funds for SSAFA.
  • SSAFA Shop – the SSAFA shop has a fantastic range of products, and every item purchased contributes directly towards us and the people we help.